Q: Are you a manufacturer or a trading company?
A: We are a direct manufacturer with our own cutting and processing facilities, professional R&D team, and advanced gemstone equipment. This enables us to offer both standard and customized gemstone solutions while ensuring consistent quality and craftsmanship.
Q: What types of gemstone products do you offer?
A: We specialize in a wide variety of gemstones, including natural and lab-grown diamonds, rubies, sapphires, emeralds, amethysts, citrines, topazes, and more. We also provide customized cuts, calibrated stones, and OEM/ODM services to meet your unique design and branding needs.
Q: Do you provide OEM/ODM services?
A: Yes, we offer both OEM (Original Equipment Manufacturer) and ODM (Original Design Manufacturer) services. We can customize products with your logo, packaging, and specific design requirements.
Q: What is the minimum order quantity (MOQ)?
A: The MOQ depends on the specific product. For customized orders, the quantity may vary. Please contact us for more details.
Q: What is the lead time for production?
A: The production lead time typically ranges from 15–30 days after order confirmation and receipt of payment. The timeframe may vary depending on the order volume and product type. For urgent orders, we can expedite production upon request.
Q: Can I get samples before placing a bulk order?
A: Yes, we provide samples for quality evaluation. Sample costs and shipping fees will be charged, but the sample cost can be refunded once a bulk order is placed.
Q: What are the payment terms?
A: We accept various payment methods, including T/T (Telegraphic Transfer), L/C (Letter of Credit), PayPal, and Western Union. For large orders, we typically require a 30% deposit and 70% balance before shipment.
Q: How do you ensure product quality?
A: We have a strict Quality Control (QC) system that includes raw material inspections, in-production quality checks, and final product testing before shipment. All our products comply with international standards to ensure durability, safety, and performance.
Q: What are the available packaging options?
A: We provide standard export packaging (e.g., cartons or wooden crates for larger equipment) to ensure safe transport. We can also accommodate customized packaging based on your branding requirements.
Q: Do you provide shipping services?
A: Yes, we offer FOB, CIF, and DDP shipping terms. We can arrange sea freight, air freight, or express courier (DHL, FedEx, UPS, TNT) based on your preference. If you have a preferred freight forwarder, we can work with them as well.
Q: Do you have any certifications for your products?
A: Yes, our products meet international quality and safety standards. We can provide CE, ISO, and other relevant certifications upon request.
Q: Can you help with product branding and private labeling?
A: Absolutely. We offer private labeling and branding services, including logo printing, customized packaging, and product design modifications.
Q: What should I do if I receive defective or damaged products?
A: We take product quality very seriously. If you receive defective or damaged goods, please contact us immediately with photos and order details. We will provide replacements or refunds based on the situation.
Q: How can I place an order?
A: You can place an order by contacting our sales team via email, phone, or our website inquiry form. We will provide product details, pricing, and further steps to finalize your order.
Q: Do you offer discounts for bulk orders?
A: Yes, we offer competitive pricing and discounts for large-volume orders. Please contact us with your order quantity for a customized quotation.
Q: What is your main export market?
A: We export worldwide, with key markets including North America, Europe, Australia, the Middle East, and Southeast Asia. We welcome customers from all regions to collaborate with us.
